Policies

LIMITED WARRANTY  

NOTICE:  Please read this before operating or using the ACTIVEAID, Inc. device.  By operating or using the device, you agree to the terms of this warranty.  If you do not agree, return the device to the authorized ACTIVEAID dealer from whom you purchased it (or to ACTIVEAID if you purchased directly from ACTIVEAID), and you will receive a full refund of the price you paid.

WARRANTY:  ACTIVEAID warrants its new devices against defects in material and workmanship as follows:  Chair frames made of stainless steel–3 years; all other metal and structural parts not of stainless steel (in or for chairs, raised toilet seats, tilt tables, parallel bars, etc.), brake mechanisms, locking mechanisms, wheels and casters–1 year; cushions, padded parts, straps, belts, plastic parts, rubber parts, coated surfaces, bearings, cables and other parts not specifically identified–6 months.

The warranty period begins on the date you purchased the device.  For warranty service, please contact the authorized ACTIVEAID dealer from whom you purchased the device (or ACTIVEAID if you purchased directly from ACTIVEAID) no later than one month following the applicable warranty term.  The device will be repaired or replaced, by the dealer or by ACTIVEAID, as ACTIVEAID decides, with no charges to you for parts and labor (provided you have proof of purchase and of purchase date).  If it is impossible for you to deliver a device or part for service, or if service is not satisfactory, please consult with ACTIVEAID.  Please do not return devices to the ACTIVEAID factory without ACTIVEAID’s advance authorization.  Freight charges to the factory are at your expense, unless otherwise authorized by ACTIVEAID.

DISCLAIMER:  Except for the above warranty and ACTIVEAID’s acknowledgment that the device, as manufactured by it, is fit for the general purpose for which most persons acquire a device of its kind, ACTIVEAID provides to you –and you accept –the device as is, without warranties, either express or implied.  ACTIVEAID makes no warranty of fitness for your particular purpose and no warranty of merchantability beyond that already stated.  No warranties extend beyond the duration of the express warranty stated above.

WARRANTY LIMITATIONS AND EXCLUSIONS:  No ACTIVEAID employee, retailer or dealer has authority to make any warranty, representation, promise or agreement on behalf of ACTIVEAID that changes or adds to this warranty.  ACTIVEAID will not be liable in contract or warranty for incidental, consequential or other losses or damages.  ACTIVEAID’s only obligation under this warranty is to provide the purchaser with free repair and replacement as described.  This exclusive warranty remedy will not have failed as long as ACTIVEAID is willing and able to repair or replace as described; but if this remedy should be held to have failed, ACTIVEAID’s only remaining warranty obligation shall be to refund the purchase price of the device.

This warranty does not apply to problems arising from normal wear, improper operation, improper maintenance, improper storage or similar acts beyond ACTIVEAID’s control.  This warranty is void if parts not supplied or authorized by ACTIVEAID are used to repair or modify an ACTIVEAID device or if the serial number has been defaced or removed from a serial-numbered device.

This warranty gives you specific legal rights, and you may have other rights that may vary from state to state.  Some states do not allow disclaimer of implied warranties, and some do not allow limitations on how long an implied warranty may last.  Some do not allow exclusion or limitation of incidental or consequential damages.  So the above limitations or exclusions may not apply to you.

ACTIVEAID, Inc.
101 Activeaid Road · PO Box 359
Redwood Falls MN 56283-0359 USA
(800) 533-5330
FAX (507) 644-2468
http://www.activeaid.com

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SHIPPING AND ORDERING POLICIES

EXPEDITE SHIPPING WITH ACTIVE SERVICESM
We realize that quick response to customers needs is necessary to the rehab market.  (To this end we have established ACTIVE ServiceSM.)  Toll free ACTIVE Line reaches directly into our Customer Service Department so that you may have your questions quickly answered and your orders promptly processed.

Please call our ACTIVE Line, 1-800-533-5330.  Upon placing your order you may expect 3-5 day shipping or, for the unforeseen emergency, request our ACTIVE ServiceSM for expedited shipping at a nominal charge.

ACTIVEAID imposes no minimum ordered.

SHIPPING & DELIVERY
Standard shipping time is 3-5 days.  Drop shipments are possible upon request.  We will always strive to ship the least expensive mode between common carrier, UPS and Parcel Post.  For shipments paid by ACTIVEAID the mode of transportation will be at the discretion of ACTIVEAID.
Please be sure to inspect all shipments for loss or visible or concealed damage immediately upon receipt.  Per ICC rules this responsibility is that of the consignee and all damage reports must be filed promptly by you the consignee.

PAYMENT TERMS
Current credit information is kept on file for our customers.  Those qualifying for credit status will receive our terms of 2%10-Net 30 days.  If credit terms are not desired or ACTIVEAID is unable to extend credit, Payment in Advance or credit card payment can be arranged.  We now accept VISA, MasterCard and American Express.

CUSTOM ORDERS
Orders for special equipment design or custom modification are encouraged.  In many cases a drawing of requested specifications will be sent for verification and should be signed and returned as confirmation.  Upon receipt of the confirmation, a “Goodwill Deposit” may be requested by invoicing 25% of the product cost.  Upon payment of this invoice the order will be shipped.  Custom order products are non-returnable.

PRICING
ACTIVEAID retains the right to change policy or pricing without prior notification but will endeavor to keep our customers updated on all changes that take place.

RETURN POLICY
All returns must first receive a Return Authorization number from ACTIVEAID’s customer service department.  Unless otherwise arranged all returns will be subject to a 15% restocking charge.  The 15% restocking charges will also be placed on all refused shipments.  Return shipping costs become the liability of the customer.  Custom items and used items are not returnable.

ACTIVEAID, Inc.
101 ACTIVEAID ROAD
PO BOX 359
REDWOOD FALLS, MN 56283-0359

For Customer Service or Ordering
Call our Toll-Free ACTIVE Line™
1-800-533-5330

Toll-Free Fax Order Line
1-888-224-8622